Returns and Exchanges

  • Can I exchange for a different size or colour?

    Of course! We want your drain to be the perfect fit for your project and we understand that ordering online can be daunting. So rest assured, if you need to return or exchange your standard drain, you can do so.

    Please download and print off our Exchange Form and return it with your drain within 14 days of purchase.

    Standard products only. Made to measure items can not be exchanged. All returns will incur a 20% restocking fee.

  • Can I return it for a refund?

    We want you to love your drain from Grates 2 Go. And we're confident you will, our products are top quality.

    But if you aren't happy with the quality of your standard drain, rest assured you can send it back to us within 14 days of purchase, and we'll give you your money back.

    Standard products only. Made to measure items can not be returned. All returns will incur a 20% restocking fee.

  • Can I return a made to measure item?

    Our Made to Measure products are just that, custom made to your specifications. Unfortunately these particular products are not able to be returned or exchanged. So please choose your options carefully. If you need to make changes to your submitted measurements, this can be done within 24 hours of placing the order and may incur a fee.
Download Exchange Form